Faq

Shopping on Alberta Ferretti Online Boutique is quick and easy. You can complete a purchase without registering. However, we recommend you to create an account to access exclusive areas and services dedicated to our customers.

Search for items

You can freely consult our catalogue by selecting the category of your interest from the navigation menu; to make your search more precise, use the filters or the internal search of the site.

Information on products

Each product sheet contains all the information relating to the item (description, composition, size, fit) and, by clicking on the product image, you can enlarge it to display all the details.

How to purchase

To purchase a product on the Alberta Ferretti Online Boutique:

1. from the product sheet, select the colour and size of the item from the available combinations

2. add the product to your cart

3. if you decide to continue shopping, you can view the contents of your shopping cart at any time by clicking on the icon at the top right of the screen

4. click on the shopping cart icon and decide when to proceed with the order

5. if you are a registered user, you can login or continue as a guest and enter the shipping address and the billing address

6. select a desired shipping type and payment method

7. enter your payment information 8. check that the information entered is correct and click on "Purchase".   

Within a few minutes, a thank you message in the center of the page will inform you that the purchase process has been completed successfully. Finally, you will receive a confirmation email with your order details.

New collections and items in the restocking phase are available as pre-orders in advance. A pre-order is the reservation of an item not yet available in stock. For each pre-ordered item, the estimated shipping date will be shown in the product sheet. If you add available products and pre-order products to your cart, the entire order will be charged and shipped only when all products are available.

The discount code is provided to take advantage of special offers; we often send promotional codes to customers subscribed to our Newsletter on special occasions.

If you have received a promotional code, all you have to do is entering it in the order completion page: the discount will be calculated and displayed automatically.

Please, check that the discount has been applied before completing your purchase.

Remember to enter the promotional code when finalizing your order as it will not be possible to add it later.

If, after checking, your code does not work, please contact our Customer Service.

Please, also note that offers and discounts in some cases can not be combined or are not valid for certain categories of products; check the conditions of the offer on the message received..

Creating an account is easy and free!

You can click this link, enter the required information and choose a password.

Registered users can save their favourite products to the wishlist and access all order and returns information.

You do not need to be registered to purchase but you will not be able to view orders placed in your private area.

To recover your password just log in to the following link and enter the email address you have used to register. You will receive a message that will allow you to save a new password linked to your My Account.

To change your details, please log in to your My Account by entering your email address and password. By clicking on "Edit" you can update your data.

Sorry that you want to leave us! Remember that your My Account is free and allows you to shop with ease and take advantage of exclusive offers and discounts.

If you still want to deactivate your My Account, please contact our Customer Service confirming your personal data and the email address you have used to register. Once we receive this information, we will deactivate your My Account and send you a confirmation email.

If you change your mind in the future, you will simply need to contact our Customer Service and provide your details again and we can reactivate your My Account. Alternatively, you can re-register using a different email address..